Privacy Policy

Last updated: 1 January 2025

Billy Aircon Pte Ltd ("we", "us", or "our") is committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA). This policy explains how we collect, use, disclose, and protect your information.

1. Information We Collect

We may collect the following personal data when you use our services or website:

  • Name and contact details (phone number, email address)
  • Residential or business address for service delivery
  • Aircon system details (brand, model, number of units)
  • Service history and preferences
  • Payment information for completed services
  • Website usage data via cookies and analytics tools

2. How We Use Your Information

We use your personal data for the following purposes:

  • To provide aircon servicing, repair, and installation services
  • To communicate about appointments, quotes, and service updates
  • To send service reminders and maintenance tips (with your consent)
  • To improve our services and customer experience
  • To comply with legal obligations

3. Disclosure of Information

We do not sell or rent your personal data. We may share your information with:

  • Our in-house technicians for service delivery
  • Payment processors for transaction processing
  • Government authorities when required by law

4. Data Protection

We implement reasonable security measures to protect your personal data from unauthorised access, collection, use, disclosure, or similar risks. However, no method of electronic transmission or storage is completely secure.

5. Cookies and Analytics

Our website uses cookies and Google Analytics to understand how visitors use our site. You can control cookie preferences through your browser settings. We use Google Tag Manager for managing tracking scripts.

6. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, Google Maps). We are not responsible for the privacy practices of these external sites.

7. Your Rights

Under the PDPA, you have the right to:

  • Access your personal data held by us
  • Request correction of inaccurate data
  • Withdraw consent for data collection or use
  • Request deletion of your personal data

8. Contact Us

For privacy-related enquiries or to exercise your data protection rights, please contact us:

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.